bizzie Terms and Conditions

By placing your items in a bizzie box, you agree to the following terms and conditions:

Minimum Order Size
Wash & Fold order minimum is 0 pounds. No minimum order size for dry cleaning.

Non-payment
Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.

Unclaimed items
Items that have been placed in a bizzie box and have not been claimed by any customer will be held for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Damaged Property
bizzie follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. bizzie's liability with respect to any items determined to be damaged by bizzie will be reimbursed in accordance with the International Fabricare Fair Claims Guide
Any damaged items must be reported via email to customerservice1251@bizzie.com and returned to bizzie for inspection within 5 business days.
Lost Items
Any lost items must be reported via email to customerservice1251@bizzie.com within 5 business days. Bizzie makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by bizzie will be reimbursed in accordance with the International Fabricare Fair Claims Guide. Items will be considered lost 30 days after the initial claim is filed.
When leaving items in a bizzie box, please ensure that it has been correctly closed and locked. bizzie is not responsible for any loss or damage resulting from a failure to properly lock the bizzie box.
When using our home delivery or concierge service, bizzie is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.
Loose Items
Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

Personal Property
Any personal property placed in a bizzie box that appears to have value will be removed by bizzie and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Barcodes
Bizzie will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately we cannot accommodate requests not to adhere barcodes.

Turnaround Time
Service days and turnaround time vary by location. bizzie will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.